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Frequently Asked Questions
How do I
set the time or date on my Avaya Partner System?
From extension 10 or 11, using a 28-button telephone with
display, without lifting the handset, press the feature button, dial
"0,0," press the left intercom button twice. Your phone
display should now indicate that you are in administrative
programming. Press the "#" button and dial 103 to set the
time. On the keypad, enter the time in 24 hour (military) format, IE 1300
for 1:00 p.m. When finished, press "feature 0, 0" again to
exit programming. To set the date, use the same procedure,
only dial # 101 for the date.
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How do I set
the time or date on my Avaya Merlin Magic System?
To set the date:
From the system console telephone (4424LD), without lifting the
handset, press the menu button; press the System Program button and
press Start. Now press the System button, then the date button
and use the backspace button to clear the existing entry. Now
enter the date in two-digit format per the system prompts. To
save the date, press the enter button. If finished, press the
exit button to return to the main screen.
To set the time:
From the system console telephone (4424LD), without lifting the
handset, press the menu button; press the System Program button and
press Start. Now press the System button, then the time
button. Now press the system time button and use the backspace
button to clear the existing entry. Now enter the time in
two-digit format per the system prompts. To save the time,
press the enter button. If finished press the exit button to
return to the main screen. |
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What steps might I take to clear a
trouble on my telephone system before I call in a trouble ticket?
If the system is completely dead, check the power to
make sure the system has not been disconnected or turned off. If
that is not the problem, check to see if a fuse on the system has
blown or a circuit breaker tripped in your building. Finally,
remove power from the system and reconnect. This is called a
"reset."
If the system has power
but has “strange” or un-explained problems, try resetting the
system. Resetting can fix numerous problems, much the same way
turning your computer off and on clears computer “glitches.” Your
telephone system is also a microprocessor. If none of these steps
restores service, call in a trouble report, or use our on-line
reporting system.
If the problem is noise
or static on a telephone, try replacing the handset cord or possibly
the line cord that runs from the phone to the wall jack. Noise can
also be caused by the handset itself and the handset may need to be
replaced. Take a handset from a phone that is working properly and
try it on the telephone that has the problem. If that fixes the
problem, order a handset.
Other, more serious problems, should be addressed
by a trained technician.
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